Refund Policy
This Refund Policy applies to Zuturno subscriptions (Zuturno Personal and Zuturno Pro). Our order process is conducted by our online reseller Dodo Payments, which acts as Merchant of Record and issues refunds.
1. Free trial
Both plans include a 7-day free trial. If you cancel before the trial ends, you won't be charged.
2. 14-day refund
If you're not satisfied, you can request a full refund of your first payment within fourteen (14) days of purchase, no questions asked.
3. Renewals
Outside that period, renewal payments already made are non-refundable, including unused portions of the billed period, except for duplicate charges, charges made after you cancelled, technical failures we cannot resolve, or as required by law.
4. How to request a refund
Email us at [email protected] from your purchase email, or reply to your payment receipt email. We review each request within five (5) business days, and the refund is issued through Dodo Payments to the original payment method.
5. Cancellation
You can cancel at any time from the link in your payment receipt email or by emailing us. Cancellation stops future renewals, and you keep access until the end of the paid period.
6. Your rights
Where the law of your country or Dodo Payments' refund policy grants you broader rights, those rights prevail. This policy complements clause 10 of our Terms and Conditions.
If you are a consumer in Colombia, you also keep the right of withdrawal (article 47 of Law 1480 of 2011) and payment reversal (article 51), as described in clauses 8 and 9 of our Terms and Conditions. Our 14-day refund is in addition to, and broader than, the legal five (5) business day withdrawal period.